Privacy Policy

BespokeWearAI values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with our website (bespokewear.ai), services, and AI-powered tools.

This Policy should be read together with our Terms & Conditions, AI Disclaimer, Cookie Policy, and Security & Data Protection Policy.

1. Information We Collect

Personal Data (you provide directly):

• Name, email address, contact number
• Shipping address and billing details (via secure third-party processors)
• Uploaded photos, body measurements, and gown/style preferences
• Account credentials and communications with our team

Non-Personal Data (collected automatically):

• Device information (browser type, OS, IP address)
• Website activity (pages visited, referral links, time spent)
• Cookies and similar technologies (see our Cookie Policy)

2. How We Use Your Information

We process your data for the following purposes:

• Designing, producing, and delivering custom garments
• Generating AI-powered gown previews for your review
• Processing payments and handling customer orders
• Providing updates, support, and communications
• Improving our website, AI tools, and customer experience
• Sending marketing and promotional materials (only with your consent)

3. Legal Basis for Processing

Depending on your location, we process your data based on:

• Consent - where you opt in to marketing or AI data retention
• Contract - to fulfil orders and deliver services you have purchased
• Legal obligation - to comply with tax, customs, or regulatory requirements
• Legitimate interests - to improve our products, security, and operations

4. How We Share Your Data

We do not sell your personal data. We may share your information with:

• Payment providers and financial institutions
• Shipping and logistics partners for order delivery
• Technology vendors (e.g., secure cloud hosting, AI infrastructure)
• Regulatory authorities when legally required

All partners are contractually bound to use your data only for the stated purposes and to implement adequate security measures.

5. Data Protection & Security

We implement technical and organizational measures, including:

• SSL/TLS encryption in transit
• AES-256 encryption at rest
• Role-based staff access and mandatory two-factor authentication
• Hosting on GDPR-compliant servers (data primarily stored in Frankfurt, Germany)

For further details, see our Security & Data Protection Policy.

6. Data Retention

• Personal data is retained only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
• Uploaded photos and AI previews are stored temporarily unless you choose to save them for future use.
• Data no longer required is anonymized or securely deleted.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent at any time (without affecting prior processing)
• Object to or restrict processing in certain cases
• Data portability, where applicable under GDPR

To exercise these rights, please contact us at:
BespokeWearAI Pte Ltd
📧 Email: legal@bespokewear.ai

8. International Data Transfers

As a Singapore-based company with global customers, your data may be transferred internationally. We ensure that such transfers are made in compliance with applicable data protection laws (e.g., GDPR Standard Contractual Clauses).

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors. Where parental consent is required by local law, we will obtain verified consent before processing such data.

10. Updates to this Privacy Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be published on our website with the effective date shown above.