Terms & Conditions

Welcome to Bespokewear.ai, operated by BespokeWearAI Pte Ltd. By using our website and services, you agree to these Terms & Conditions, which include our Privacy Policy, Security & Data Protection Policy, Cookie Policy, AI Disclaimer, and BW Satisfaction Guarantee.

These Terms apply globally, regardless of location, while being governed by the laws of Singapore.

1. General

• These Terms govern your use of our website, products, services, and interactions with our AI tools.
• You must be at least 18 years old (or the age of maturity in your jurisdiction) to place an order. By ordering, you confirm you meet this requirement.

2. Services Overview

Bespokewear.ai allows users to upload photos and receive AI-generated visuals of custom clothing (e.g., gowns, apparel). Based on user approval, we facilitate the creation and delivery of custom-designed garments worldwide.

3. User Content and Uploads

• You must own or have permission to use any image, design, or content you upload.
• You must not upload copyrighted material or designs from third parties (e.g., famous designers) without legal authorization.
• By uploading, you grant BespokeWearAI a limited license to use the material strictly for order processing and internal development.

We reserve the right, in our sole and absolute discretion, to refuse or cancel orders which we reasonably suspect involve, or may involve, the infringement of any intellectual property rights or other unlawful activity. In such event, we shall be entitled to deduct and retain from any sums paid by you: (a) a reasonable amount to cover costs and expenses incurred by us in respect of works already performed in producing the garments; and (b) an administrative fee of S$100, prior to processing any refund of the balance (if any) to you.

4. AI-Generated Content Disclaimer

• AI-generated visuals are illustrative only and based on user inputs.
• Final garments may differ from the AI-generated visuals due to fabric limitations, tailoring processes, or design interpretations.
• We make no representation, warranty or guarantee, whether expressed or implied, that any AI-generated visuals, mock-ups or representations will be identical to, or an exact match of, any third-party garments, products or designs. All such visuals are provided for illustrative purposes only.

For full details, please see our AI Disclaimer, which forms part of these Terms.

5. Intellectual Property Policy

• All website content, images, AI models, software, and custom previews are the intellectual property of BespokeWearAI Pte Ltd or its licensors.
• You may not reproduce, share, distribute, or commercially exploit our content or outputs without written consent.
• Unauthorized use of our AI outputs or branding may result in legal action being taken against you.

Copyright Liability

• BespokeWearAI does not accept liability for intellectual property violations if you upload copyrighted or trademarked designs.
• It is the user's responsibility to ensure that the images, designs, content or any other material uploaded do not infringe upon any third-party rights under the laws of their own country and internationally.
• If any designer, brand owner, or rights holder provides us with evidence or a bona fide claim of intellectual property infringement, we reserve the right, in our sole and absolute discretion, to cancel, suspend, or modify any related order without any liability to you.

6. Orders, Shipping & Returns

Production & Delivery

• Orders are custom-made and may take up to 3-6 months.
• We recommend placing orders at least 6 months before your event.
• Free global shipping is provided, but customers are responsible for any customs duties, taxes, and import fees in their country of delivery.
• We shall not be liable or responsible for any delay, loss, or damage arising from or in connection with customs clearance procedures, inspections, or the actions, omissions, or delays of international shipping carriers.

Refund Policy

• Each gown is individually bespoke, and therefore all sales are final. We do not accept returns or provide refunds for any reason.
• If you encounter an issue with your order, please contact us within 7 days of receiving your gown. Our team will review your case and advise on the next steps.

📧 support@bespokewear.ai

For customers who purchase the BW Satisfaction Guarantee, additional refund rights and conditions apply.

7. Limitation of Liability

• Services are provided "as-is" without warranties beyond those stated here.
• Our total aggregate liability shall not exceed the price paid for the relevant order.
• We are not liable for indirect or consequential losses (missed events, emotional distress, reputational impact, etc.).
• Force Majeure: We shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, supply chain disruptions, or telecom failures.
• Our total aggregate liability to you, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, shall in no event exceed an amount equal to the total price paid by you for the order giving rise to such liability.
• In no circumstances shall we be liable to you for any indirect, consequential, special, incidental, exemplary or punitive loss or damage, including the costs of missed or postponed events, emotional distress or loss of opportunity, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise.

8. Privacy and Data Security

We collect and process your personal data in line with our Privacy Policy and Security & Data Protection Policy, which form part of these Terms.

9. Indemnity

You agree to indemnify, defend, and hold harmless BespokeWearAI Pte Ltd, its directors, officers, employees, and agents from any and all claims, damages, liabilities, losses, costs, or expenses (including legal fees) arising out of or in connection with:

• Your misuse of our website or services
• Any content uploaded, provided, or submitted by you that infringes or is alleged to infringe the intellectual property rights or other rights of any third party
• Any breach of these Terms
• Disputes or liabilities related to apparel created based on your uploads or requested designs

This indemnity does not extend to matters solely attributable to BespokeWearAI's negligence or willful misconduct.

10. Governing Law

• These Terms are governed by Singapore law, with disputes subject to Singapore courts.
• Nothing in these Terms affects any mandatory consumer rights under the laws of your country of residence.
• For the purposes of service of process, you hereby irrevocably agree and consent that any court documents, including but not limited to originating claims, applications, or other process, may be validly and effectively served upon you by electronic means at the email address provided by you at the time of placing an order with the Company, and such service shall be deemed to constitute good and sufficient service for all purposes.

11. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of the revised Terms.